Pointe Realty Company, a division of Universal Services Corporation, has been in the business of providing professional property management services since 1993.
Thomas David “Dave” Burgess is the Founder of Universal Services Corporation and Broker of Pointe Realty Company. He is also a member of the National Association of Residential Property Managers as well as an Associate Member of IREM – Institute of Real Estate Management. More information about Universal Services can be found on USC’s website.
Our Purpose is to provide the precise value sought by our customers in the condominium, interval owner association, and real estate management industry.
Our commitment is evident by our actions. In our actions we always strive to:
– Solve our customer’s problem completely by insuring that all our goods and services work, and work together.
– Never waste our customer’s time.
– Provide exactly what our customers want.
– Provide what’s wanted where it’s wanted exactly when it’s wanted.
– Continually aggregate solutions to reduce our customer’s time and hassle.
Our vision is to be known as an exceptional provider of value-added management and consulting services in the condominium and interval owner association industry. We will accomplish this by our daily commitment to value stream management, and its’ underlying principles of value being continuously rethought in response to our customer as well as a daily pursuit of perfection in the elimination of waste.
Our values represent the belief system that sets the parameters of how we are to act. We believe people should say what they mean and do what they say. Unless this is true, the endeavors in which we engage are meaningless.
CUSTOMER VALUE EXCELLENCE
Our services are driven by the needs and wants of our clients, our client’s customers, and all who may come in contact with who we are and what we do! Providing exactly the value sought by our customers is the result of consistently listening and acting to ensure their expectations are met. The customer’s perspective of the relationship is key to our success.
Success comes from highly motivated, competent people who share a vision and work together to reach it. We reward people who share our values and deliver exceptional results while fostering and environment conducive to learning, pride, and satisfaction with a positive existence.
We are one team – each member is one player. We must be willing to see opportunity in each other’s perspectives and work in unity to achieve our purpose. Strong internal business relationships should be continually developed through open, honest, and constructive communication and by giving equal consideration to all points of view. This will allow us to become our vision.
We are committed to creating a culture that continually fosters success. We believe in an atmosphere that encourages truthfulness, mutual respect, unity, innovation, entrepreneurship, and the freedom to create. Rewards, recognition, and celebration will be utilized often to strengthen, direct, and transform our culture into one that delivers consistent results to both our internal and external stakeholders.
We will demonstrate commitment and dedication by performing exactly as our customer expects every time. All team members have the responsibility to meet every commitment made to customers, vendors, and fellow associates and to make every effort to provide the most accurate information possible.
Our business is built on the trust and confidence of our customers. Ethical behavior is the standard of conduct that is exemplified by honesty and integrity and will be observed in all business relationships both internally and externally.
We believe that the use of applied technology is vital to establishing a true value exchange giving us a competitive edge in today’s business environment. We will continue to seek out and master appropriate new technologies.
Pointe Realty Company, a division of Universal Services Corporation welcomes all applicants and supports the precepts of “Equal Access” and “Fair Housing.” Pointe Realty Company will not refuse access to any housing or otherwise discriminate against an applicant on the basis of age, sex, color, creed, race, physical/mental impairment, ethnicity, national origin, religion, sexual orientation, or marital/familial status.